Samsung promotional ****!

On the 10th March 2020, I purchased the Samsung S20+ and registered on the Samsung members app for the free Galaxy Buds+ (Main reason why I opted to do my upgrade with Samsung).

I received confirmation that I will receive the delivery within 4 weeks- which I understood that it fell under the lockdown period.

However under level 4 regulations, personal ICT equipment were allowed and I called your call centre to follow up. I was advised that I need to speak to CourierIT as I have already been issued a CITD number.

I was then given the response that they have not received the parcel from Samsung yet. I emailed *** but was told they can't deliver a non-essential good. Funny thing is that I could go on Takealot.co.za or Loot.co.za and order this product and have it delivered.

After following up numerous times, all I was given were standard template responses with no one able to give me an idea when I will receive my Galaxy Buds+ after nearly 4 months!!!!!