Samsung Promotional Gifts ****

I purchased my S21 cash on the 28th February 2021 and claimed the promotional gifts on the same day. To date I have not even received a confirmation email. After querying the status of my delivery multiple times, the only response I get is that it was approved on the 2nd March 2021 and delivery will be escalated. How many times does it need to be escalated before something is actually done? This has far by passed your 7-14 day delivery period and up until now and no one at Samsung can even provide a delivery date! There are multiple complaints of this issue on the Samsung members app, Facebook and Hellopeter, even someone complaining that they havn't received their buds for a year! This is false advertising and seems like a **** to lure people in to buy the device and then hope they eventually stop asking for what they are entitled to! At the very least, please provide a delivery date/ tracking number by the end of this week, failing which I will have no other recourse but to lay a complaint with the Advertising Ombudsman because maybe they will have some luck getting some proper feedback from you.