RL
Rohard L
1 reviews | Active since Jan 2022
22 Feb 2022, 11:37
Samsung Promotional gifts is a gimmick
Samsung promotional gifts is a lie and gimmick. My promotional gifts where approved on the 17/01/2022 today is the 22/ 02/2022. Everytime I try to follow up on the *** number I received the same feedback that states there is a high volume of deliveries I must be patient. Will it states is going to take 5 to 7 working days.
Please think twice before you buy a Samsung product
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Replies (2)
Samsung South Africa's replyOfficial
22 Feb 2022, 11:39Good morning Rohard ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply22 Feb 2022, 11:39
Official
Good morning Rohard ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
22 Feb 2022, 11:50Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply22 Feb 2022, 11:50
Official
Thank you for posting your comment
We do apologize for the inconvenience and undue frustration, this has caused
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.
Kind Regards,
SamsungZA
NM