Samsung Promotional Gift

I have called 9 times and emailed Samsung promotions department on numerous occasions over the last two weeks and it seems that Samsung just does not care to respond or bother to give an update regarding my promotional gift that was supposed to be delivered weeks ago. Sending a generic letter indicating stock shortage without any clarity on when it will arrive or be delivered is absolutely pathetic and disgusting. I cannot understand when calling Samsung and being told that one department cannot assist another department because they are not in contact is utter nonsense saying they cannot assist me and instead puts me through to promotions knowing very well nobody is there where a song plays continuously and no picks up for 9 calls. If I should take this to social media then Samsung would send a generic apology just to show that they “care” about customers? Please do better Samsung as we are loyal customers for over 30 years and this is how we are treated for something this small. My entire family and company uses Samsung products and devices, if this is the case and service we receive then we will have to consider using other brands going forward.