KV
Kevin V
1 reviews | Active since May 2023
29 May 2023, 21:51
Samsung Promotional Division
I am very disappointed in the Samsung Promotional Division which is not delivering on their promo deal as advertised. I purchased the S23 Ultra and watch 5 several weeks ago. I did receive a message and ref. no and that they cannot validate the purchase. After more e-mails requesting the tax invoice, still no response. Maybe I am just a pensioner with too high expectations of how business is conducted nowdays.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
30 May 2023, 07:58Good day Kevin
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply30 May 2023, 07:58
Official
Good day Kevin
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's replyOfficial
30 May 2023, 15:56Good day Kevin
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our promo team we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our promo team we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply30 May 2023, 15:56
Official
Good day Kevin
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our promo team we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our promo team we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
KV
Kevin V's updateReviewer Update
02 Jun 2023, 20:28Thank you Samsung SA for showing you care about your customs and resolving issues. This is what will set you apart from your competition. One does not often see this in the industry today. Your prompt response is well noted in coming through and delivering on your commitment. I am so impressed with the Ear buds Pro 2. We remain supporters and love your products..
KV
Kevin V's update02 Jun 2023, 20:28
Reviewer Update
Thank you Samsung SA for showing you care about your customs and resolving issues. This is what will set you apart from your competition. One does not often see this in the industry today. Your prompt response is well noted in coming through and delivering on your commitment. I am so impressed with the Ear buds Pro 2. We remain supporters and love your products..