Samsung Promotion Undelivered

I upgraded to a new Samsung Galaxy A35 5G and it came with Earbuds and a smart watch that you need to claim. I claimed the devices and received Claim No :***D8P3 The devices finally showed up on the Skynet courier website with waybill no JWSR***7. They claim that they tried to deliver and that I was not available to receive the delivery. I had no notification that there would be a delivery and were thus at work. To make contact with Skynet is impossible. They never answer their phone. It will ring and then place you in a waiting Que that bombs out after 15 minutes. Their WhatsApp channel is unmanned, and they do not respond to emails. It is impossible to reschedule a delivery. Please assist? You should consider changing Skynet as your delivery company, they are absolutely useless and has no regard for customer relations