Samsung Promotion – Thompsons Travel Voucher

<p>Good day,</p> <p> </p> <p>We purchased a Samsung 65” SUHD TV from Samsung Rosebank on 17 March 2017. This came with the promotion of the Thompsons Travel Voucher to the value of R5,000.</p> <p> </p> <p>We attempted to redeem this voucher during the course of this week, however to our shock and horror, we were told that sms entries closed in April. When the TV was sold, we were not provided information regarding the sms entry closing date nor any detailed pamphlets outlining this promotional offer! All we were given was a screenshot of the number to sms to redeem the travel voucher with information stating that we had 6 months to redeem the voucher. This information was grossly misleading as NOWHERE on the information provided did it state that there was an sms entry closing date! </p> <p> </p> <p>I then called the Made for Showtime Redemptions number regarding this promotion and the Samsung complaints line however the standard response we received was that they could do nothing to assist me as the sms was not received in time.</p> <p> </p> <p>May I add that we specifically purchased this very expensive TV based on this promotional offer. The response received from Samsung leads me to believe that perhaps the omission of information on the promotional material offered to customers was intentional? I question whether this massive promotion was put out there to attract customers to purchase Samsung products, intentionally omit important information and then claim ignorance and helplessness when customers try to redeem these vouchers??</p> <p> </p> <p>We have always been huge Samsung fans with most of the appliances in our home being from Samsung. The one time we needed assistance (due to an omission of information from the salesperson at Samsung), Samsung just gave us the standard response of ‘Sorry, we cannot assist you’. I am so very disappointed that a) we were victim to this marketing strategy, and b) Samsung’s inability to assist or even attempt to assist us.</p> <p> </p> <p>The travel voucher also allows for 6 months to be redeemed, we basically missed the sms entry by just over a month and for that we have now lost out on a significant sum of money being R5000. This sum of money may not mean a lot to Samsung but this does mean a lot to us and the treatment we have received from Samsung has been very poor and disappointing. I will definitely not support this brand in future and inform my friends and colleagues to beware of such “promotions”.</p>