SAMSUNG PROMOTION ON S21 AND GALAXY BUDS A ****?

What a joke. I see that I am not the only one saying this, but please DO NOT BELIEVE the so-called "promotion" from Samsung on the S21 and the Samsung Galaxy Buds.

I have been patient for more than 2 months now, but honestly, I should've just written this review the first time things went wrong.

The S21 is a ridiculously expensive phone. that doesn't even come with a charger. "but hey", I thought, "at least it comes with these cool galaxy buds" More than 2 months, countless phone calls, and many disappointments later - still no buds.

Long story short, they will continue to mess up your claim and never send your buds to you. You will speak to agent after agent, manager after manager, verification team members, and the whole freaking team with no success. They say they will call you back or be in touch with you however, nothing actually happens until you are willing to phone them and follow up. You can even try to log a complaint, it doesn't matter because no one will do anything about it. It just probably goes to a huge pile of complaints that get ignored because they probably just don't have the staff capacity to deal with all the complaints they get (judging from this HelloPeter page)

I am convinced that Samsung Promotions are a **** and they only eventually send the buds to those that are particularly persistent and don't decide to just give up because it's such a mission to solve this issue. Shame on you Samsung. Your service is **********.