MR
Mohammed R
1 reviews | Active since May 2024
18 Nov 2025, 13:22
SAMSUNG PROMOTION FOR THE GALAXY CORE BUDS IS A DISASTER.
I took out a contract from mtn which was delivered on the 07 November 2025 I was then told too use the samsung Members app to redeem the Samsung Galaxy Buds Core. Which I did submitting everything. On 10 November 2025 I received an email that my claim has been successfully and will be delivered within 14-21 working days. It has been 7 working days and I still haven't received a tracking number or any correspondence. This is absolute absurd. Have been trying to reach out too the Samsung Promotion with no success. Phone just rings.
Reference Number: ***V2KTP ID number: ***
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Replies (2)
Samsung South Africa's replyOfficial
18 Nov 2025, 13:23Good day Mohammed
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^;NM
Samsung South Africa's reply18 Nov 2025, 13:23
Official
Good day Mohammed
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^;NM
MR
Mohammed R's updateReviewer Update
18 Nov 2025, 17:30Thanks I hope so
MR
Mohammed R's update18 Nov 2025, 17:30
Reviewer Update
Thanks I hope so