1 reviews | Active since Oct 2012
Samsung Promotion failure
I purchased a Samsung A35 for Vodacom and as with 90% of the complaints already here I was to claim the gift of watch and earbuds. I did all that was needed on 27 November and had no email reply or anything assumed it was ok. By a week later I thought let me try follow up and as with all other complaints hung on ***, ***, *** and *** for over half an hour each with no message of high call volumes. I did get through to someone yesterday (who was to call me back) but he confirmed that my claim was not verified as my slip did not have the date on it, I have resent and cannot get through to confirm things are sorted as again 30 min hod times are ridiculous and airtime wasting.
Do you guys even have the capacity to deliver on this promotion as based on the multiple complaints you are way out of your depths.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM