Samsung Promotion Disgusting

Good day In December 2020 my phone contract was due for upgrade. I went into Vodacom and did my upgrade and part of the promotion was that there was a TV Samsung 32" HD TV that was to come with it. The promotions lady at the time named Buhle asked me for a TV License but due to me staying at home with my parents she explained that I could utilize my dads which I did at the time. I was then sent the reference number and told that it will take 6-8 weeks to arrive.

By the end of April I had not heard back regarding this TV and I then called to find out what has been going on and my uncle had also gotten involved. We spoke to a gentleman named Zain from the online estore and he explained it was rejected due to the invalidate TV License given. He then asked me to get my TV License and send it to him which I did.

Between all this I kept asking the promotions lady on feedback eventually she couldnt answer and gave me her superior Motsabi's number. She has been of no help whatsoever. The customer service and false information I have gotten from your brand it utterly discomforting.

There has been back and forward emails and after revalidation I was explained that my name has been added to the dispatch list and I would receive feedback once ready for dispatch. This however was in MAY!!

Again I have been sending emails back and forth. Last week, a gentleman called Itumeleng from Samsung promotions and said he will come back to me with information once I have sent him the valid TV License.. but to no avail. Eventually now I even sent a message on Facebook to get some help with this. I also received an email from the e-store again stating the same thing that my name has been added to the list and they awaiting dispatch. It has been 7 months now with no TV and no accurate information.

The customer service I have received from your brand has been utterly terrible Sadly enough my trust in your institution as has declined to such an extent that I will NEVER recommend anyone to buy a Samsung product again.

I am highly irate at the terrible customer service of Samsung as this is not the way to treat your customers. I have never seen such an immoral obligation to their customers. You lost the trust of a customer and that should be a worry for you as a brand.