RW
Ryan W
1 reviews | Active since Oct 2017
10 Jan 2021, 17:00
Samsung promotion
So on the 4th of December I upgraded and got the Note 20. With this there was a promotion where you claim a free tv from Samsung. I did the claim but it was rejected because I used my mother in laws tv licence as we stay in the same house. I got my tv licence sorted and was advised by one of the agents to resubmit it to the revalidation department on the 6th of December. I did so but still no word from them. I chatted to an agent and was advised they are still working on it and I didnt have to worry as I submitted on time before the cut off date. I then contacted them again multiple times and was also informed on the 23rd my details was again sent to revalidation department.I have now emailed, called and chatted to atleast 8 agents now to get it sorted. Everyone says they are going to get back to me but still no word. This is not the first time I have lost out on a promotion due to the incompetence of the staff. Im truly ****ed at the poor sevice that I received. Can you please sort this out as soon as possible my order number is 42YUB97OC
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Replies (6)0
Replies (6)
Samsung South Africa's replyOfficial
11 Jan 2021, 08:02Good Day Ryan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply11 Jan 2021, 08:02
Official
Good Day Ryan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
11 Jan 2021, 11:12Sincere apologies we have requested urgent feedback with the relevant departments and will provide feedback.^NM
Samsung South Africa's reply11 Jan 2021, 11:12
Official
Sincere apologies we have requested urgent feedback with the relevant departments and will provide feedback.^NM
RW
Ryan W's updateReviewer Update
12 Jan 2021, 22:03Im really annoyed and getting further ****ed off now with the way this is being handled. After the promise of urgent feedback I received a email today saying my tv licence is in arrears and I need to fill in and sign a form for that. However this is impossible as I took out a brand new tv licence just so I could claim the tv. When I first claimed the tv using my mother in laws tv licence because we live in the same house it was rejected. As I said multiple times now to different agents all promising to resolve this I took out my own licence and sent the details through on the same date. However Samsung tries to say I am the one at fault. I have chatted to multiple agents and have sent through my details various times now to verify@samsung even the agents have sent it yet no resolution only saying my tv licence is in arrears. Please check your mails I can even send screenshots of the communication and sort this out. I am losing all faith in Samsung
RW
Ryan W's update12 Jan 2021, 22:03
Reviewer Update
Im really annoyed and getting further ****ed off now with the way this is being handled. After the promise of urgent feedback I received a email today saying my tv licence is in arrears and I need to fill in and sign a form for that. However this is impossible as I took out a brand new tv licence just so I could claim the tv. When I first claimed the tv using my mother in laws tv licence because we live in the same house it was rejected. As I said multiple times now to different agents all promising to resolve this I took out my own licence and sent the details through on the same date. However Samsung tries to say I am the one at fault. I have chatted to multiple agents and have sent through my details various times now to verify@samsung even the agents have sent it yet no resolution only saying my tv licence is in arrears. Please check your mails I can even send screenshots of the communication and sort this out. I am losing all faith in Samsung
Samsung South Africa's replyOfficial
13 Jan 2021, 08:24We work on resolving the issue. ^NM
Samsung South Africa's reply13 Jan 2021, 08:24
Official
We work on resolving the issue. ^NM
Samsung South Africa's replyOfficial
13 Jan 2021, 13:33Good Day Ryan,
Your concerns have been duly noted
Your claim has been approved, and the shipping for your order has been requested Email communication has been sent .
Thank you for your patience and understanding.
Kind Regards, Samsung ZA
NM
Your concerns have been duly noted
Your claim has been approved, and the shipping for your order has been requested Email communication has been sent .
Thank you for your patience and understanding.
Kind Regards, Samsung ZA
NM
Samsung South Africa's reply13 Jan 2021, 13:33
Official
Good Day Ryan,
Your concerns have been duly noted
Your claim has been approved, and the shipping for your order has been requested Email communication has been sent .
Thank you for your patience and understanding.
Kind Regards, Samsung ZA
NM
Your concerns have been duly noted
Your claim has been approved, and the shipping for your order has been requested Email communication has been sent .
Thank you for your patience and understanding.
Kind Regards, Samsung ZA
NM
RW
Ryan W's updateReviewer Update
22 Jan 2021, 09:26Good day
Its been 7 business days now. I was advised to contact the person if they have not delivered in time but no reply. I would like to know how far my delivery is because this is truly dissapointing and very unproffessional. Why do I constantly need to beg for feedback. This is the worst service ever.
Its been 7 business days now. I was advised to contact the person if they have not delivered in time but no reply. I would like to know how far my delivery is because this is truly dissapointing and very unproffessional. Why do I constantly need to beg for feedback. This is the worst service ever.
RW
Ryan W's update22 Jan 2021, 09:26
Reviewer Update
Good day
Its been 7 business days now. I was advised to contact the person if they have not delivered in time but no reply. I would like to know how far my delivery is because this is truly dissapointing and very unproffessional. Why do I constantly need to beg for feedback. This is the worst service ever.
Its been 7 business days now. I was advised to contact the person if they have not delivered in time but no reply. I would like to know how far my delivery is because this is truly dissapointing and very unproffessional. Why do I constantly need to beg for feedback. This is the worst service ever.