1 reviews | Active since Dec 2024
Samsung promotion
Took out a contract on 29 November 2024 which was to come with free buds and a watch. A Samsung rep in store assisted with the claim. I have sent emails and tried calling the number listed for promotions with no luck. No response to my emails either. I contacted Samsung customer service and they advised me that they too are struggling to get hold of the promotions team.
Samsungs promotion department is useless and. Even though the promotion is coming to an end, my 30 days is also coming close to an end, they haven't met their promise of 14 working days delivery time. Was given different numbers to contact and emails sent to then on received on the email where they state my claim was successful is Invalid.
No-one can assist not even Samsung customer service.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM