Samsung Promo ****

I bought the S21 Ultra a few weeks back, Submitted all my documents for the Buds and tag claim, received an email with the exact words:

"Your claim has been successful. We will submit your information to our delivery partner to arrange a suitable time for delivery."

read those words carefully it says successful, 12 days later I get an email saying:

"Kindly note your claim has been rejected due to incorrect POP sent. The POP which was provided cannot be validated as it’s an invalid document"

After you said the claim was a success there is no other wording saying documents being verified or anything, it says success it will be shipped.

after spending an extreme amount of time on your chat I was told I still need to resend it with the IMEI which I did. I was told it will be escalated and done within the day, Next day I sit on chat again for over an hour and they said it has been shipped, 2 days later I do another chat and ask what is going on and now been told another 7-14 days.

With the 100's of other posts here this is clearly a **** trying to make sure people are unable to get the items. Nonhlanhla was the one lying to me and Khululiwe the one who just says 14 days again.

awaiting for the generic response here now saying you will look into it and never will like everyone else here, 1 star rating for the company deserved.