CO
Christo O
1 reviews | Active since Sept 2016
12 Dec 2024, 16:29
Samsung Promo is a lie.
I purchased two samsung A35 phones from telkom and put my claim in for the earphones and fit3, i have confirmation emails that the claims where successful but the orders cant be tracked, they arent found on skynets tracking site. I have sent multiple emails to the promotions department, i have spent over 5 hours of airtime to try and call them and no one answers a phone.
I want feedback as to where my devices are and when i can expect to receive them.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
12 Dec 2024, 16:30Good day Christo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply12 Dec 2024, 16:30
Official
Good day Christo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
CO
Christo O's updateReviewer Update
20 Feb 2025, 21:53 I am reaching out once again regarding the promotional items I was promised—2x Galaxy Fit 3 watches and 2x Galaxy Buds earbuds sets—which I have yet to receive, despite nearly three months having passed.
I would appreciate a clear update on the status of my order, as stock availability should not be an issue given that these products are readily available at various retailers, including Telkom, Vodacom, and Takealot.
The delay is becoming increasingly concerning, and this promotion is starting to appear misleading, seemingly designed to encourage additional Samsung smartphone purchases without fulfilling the advertised incentive.
I kindly request that Samsung honor its commitment and promptly dispatch my items. Please provide an immediate update on the resolution of this matter.
I look forward to your prompt response.
CO
Christo O's update20 Feb 2025, 21:53
Reviewer Update
I am reaching out once again regarding the promotional items I was promised—2x Galaxy Fit 3 watches and 2x Galaxy Buds earbuds sets—which I have yet to receive, despite nearly three months having passed.
I would appreciate a clear update on the status of my order, as stock availability should not be an issue given that these products are readily available at various retailers, including Telkom, Vodacom, and Takealot.
The delay is becoming increasingly concerning, and this promotion is starting to appear misleading, seemingly designed to encourage additional Samsung smartphone purchases without fulfilling the advertised incentive.
I kindly request that Samsung honor its commitment and promptly dispatch my items. Please provide an immediate update on the resolution of this matter.
I look forward to your prompt response.