Samsung promo gifts ****

Upgraded to the new Samsung s21+ and activated the phone on the 1st March 2021,a few days later i redeemed the buds and tag on the Samsung Members page and received a ref number.The message said to be on the lookout on my mailbox for further information.I never received any email from them. On the 11th March wrote on Samsung Messenger on facebook making a follow up and I was told that my claim was approved and should await to hear from the courier,nothing happened after that. On the 16th March I called the Samsung customer care to find out what was going on and I was informed that my parcel was awaiting to be handed over to the courier company and was informed that the courier company was COURIERIT and I should soon be able to track it on their website,which I did to no avail. Again on the 24th March I called the customer centre to enquire as to what was going on,to my surprise I was told that they can't pick up my ref number on the system,I was informed that someone would call me back but till now I have not received any callback. I see on the other reviews that I am not the only one who has been ****med by Samsung with these promo gifts and their service is very pathetic because they do not communicate and you have to be the one calling them to enquire. I have never been this angry and disappointed with the service I received from this company,considering the big amounts we are paying for these phones. I also see their response on these reviews is generic and they do not give a full explanation as to what is going on.