Samsung promo gift service

I upgraded to the new Samsung Galaxy Note 20 end of September. There was a promotion running with upgrades where you receive a free TV and sterilizing unit. I registered the coupon/voucher on the web as instructed and waited... nothing. I had to call them to confirm whats going on and was told there was a backlog on the promo items (this was specifically the sterilizing unit) i then also queried the TV promo and emailed them all the necessaey documents to the "verify" email address. I then after that have called 4 times following up. Always the same answer. "We have escelated your concern to our verification team as well as management." I then decided to email a complaint and follow up regarding this again. I have sent to this date about 10 -12 emails. Receiving responses such as we have escelated this as a matter of urgency. Well still nothing... they even rerequested my address for delivery and still nothing.... according to the call centre they have everything but stuck at verification??? How long does verification take????? Its been since Sept!!! Absolutely and utterly ridiculous and pathetic service!!!!!! I DEFINITELY do not recommend samsung. Their products are great but after service is up to s@#t!!! Do not bargain on your free gift promo ****!!!! You will wait forever. I have been patient up until now!!! And whats sad is that i have read so many complaints regarding the same issue!!! Dont advertise if you cant offer the product!!!!! Pathetic!

You have my details JANET