1 reviews | Active since Jun 2023
Samsung Promo Dissappointment and Lack of Service
I purchased a Samsung S23 a while back.
To date I have had 2 major issues with Samsung:
Submitted my old device and was informed via email that my trade in claim of R 10 000 was accepted and would be paid into my account. I am still awaiting payment with no lead time given to me by Samsung.
Secondly I also submitted 2 claims for the Buds2Pro as part of the S23 promotion for the month of May. I received 2 emails stating that both claims were successful and I would receive delivery within 10 working days. However to date there has been no follow up from Samsung, no contact from any courier company, no response to my emails, and no answer when calling the promotions department.
Reading other reviews, it is shocking to note how many customers are still awaiting delivery of their promo items, and worse still, how many customers were told that the item had to be returned to Samsung as the delivery could not be completed by the courier. This, with no prior arrangement or even a phone call by any courier company on the supposed day of delivery.
If this issue is not resolved promptly, I will certainly be opening a case with the ombudsman, and also soliciting other customers who have been ********** by Samsung, to join the case.
Shocking service from a previously highly trusted brand in SA
I received a call from Samsung shortly after posting the review. A pleasant lady by the name of Tiffany attended to my complaint.
She has thus far provided me with an update on my complaint as follows:
- The R 10 000 cash back amount is due to be paid in 2 weeks time.
- The Buds2Pro promotion items are also due to be delivered to me in 2 to 3 weeks time - Samsung acknowledges that this is a delay beyond the stipulated time, however she has assured me that the items are on track to be delivered by the 23rd June.
Will update this forum when the date arrives.
I received a call from Samsung shortly after posting the review. A pleasant lady by the name of Tiffany attended to my complaint.
She has thus far provided me with an update on my complaint as follows:
- The R 10 000 cash back amount is due to be paid in 2 weeks time.
- The Buds2Pro promotion items are also due to be delivered to me in 2 to 3 weeks time - Samsung acknowledges that this is a delay beyond the stipulated time, however she has assured me that the items are on track to be delivered by the 23rd June.
Will update this forum when the date arrives.
Subsequent to my query being escalated - I'm pleased to say that both my Buds2Pros were delivered to me within a week of each other.
I'm also pleased to say that my R 10k cashback was cleared into my account within 2 days of the promised time (the two day delay was communicated to me before time as well)
Well done Samsung - on hearing and responding to a customer's complaint.
I hope that others are able to receive their items without needing to go down this route
Subsequent to my query being escalated - I'm pleased to say that both my Buds2Pros were delivered to me within a week of each other.
I'm also pleased to say that my R 10k cashback was cleared into my account within 2 days of the promised time (the two day delay was communicated to me before time as well)
Well done Samsung - on hearing and responding to a customer's complaint.
I hope that others are able to receive their items without needing to go down this route