YP
Yaseen P
1 reviews | Active since Apr 2019
01 Nov 2020, 14:58
Samsung promo
So I upgraded to a Samsung galaxy note 20 ultra 5g yesterday and was advised I need to claim a 32 inch Samsung TV, I saw some information while claiming the R1000 gift.vpicher but now I cannot see it, also I wanted to use the amazing tv as an extra computer screen, I was advised a tv license will be needed but I don't own a tv and haven't had one for the last few years, how can I still claim this of I don't have one, this is going to be a huge issue for some people to claim, if I don't pay my back log tv license when I don't even watch tv I can't claim this tv then, can't u give a voucher rather to purchase something else or give an alternative to claiming the tv
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Replies (1)Samsung South Africa's replyOfficial
02 Nov 2020, 08:20Good Morning Yaseen ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply02 Nov 2020, 08:20
Official
Good Morning Yaseen ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
