Samsung Products are of Poor Quality, Poor Longevity and Samsung offer Extremely Poor Backup Service

Late 2012 [6.5 years ago] I bought a 60 inch Samsung TV for R25000-00 ( Model PS60E550D )

The was supposedly one of the better 60” TV’s at the time and I was very chuffed with my purchase. I wall mounted the TV and it has been in the same spot ever since – until 2 weeks ago when the screen suddenly went Black.

I called Samsung and was advised to take it to Liptronics in Parow, Cape Town [Samsung repair centre Western Cape]. Upon their inspection, which cost R250-00, I was called and told to fetch my TV as it was unrepairable. I was rather surprised and asked them what I should do with it and their reply was most disturbing – They advised me to throw it away as it was old and outdated and they don’t carry the spares for it.

I proceeded to contact Samsung South Africa where I was told that they cannot help and buying a new TV is the only option. Now please consider this TV was purchased in 2012 for R25000-00 - Not small change.

Then consider that there are many people who work hard for a luxury like this - To be told that the TV is old, outdated and un-repairable after 6.5 years is ludicrous , which obviously points to the quality and longevity of Samsung products.

I can only think that if Samsung could sort out the problem , at my cost of course , I would have considered it normal business practise. Even if they had to make me an offer and/or assist me with a new purchase, I would have thought that …well, here is a company that stands behinds its products and services, but to be told to dump it as its old and outdated , I am left speechless – do Samsung TV’s only last 6.5 years and then must be thrown out and replaced if something goes wrong?

I will also never again purchase a Samsung purely out of principle and certainly hope that other buyers out there take note of my issue and Samsung’s response.

Really poor Samsung – poor in every way imaginable. Ex Samsung Product owner …