Samsung products and service sucks

I bought a front loader in Nov 2021 to date, I have been extremely disappointed and perturbed by the delivery I've received from this product. The machine is terribly inconsistent,

it randomly spins the washing. I have loads that are it spins and loads that are soaking wet. This is such a huge inconvenience, time, electricity and money waster.

I lodged a complaint in August about this, your technician came out and replaced a motor. Now tell me, I haven't had the machine for a whole 10 months and already it required replacing of parts, that's crazy. According to the technician the motor was rusted. I was very unimpressed. A week later the same issue persisted, and I'm beyond frustrated and mad now.

3 weeks ago one of your customer service persons contacted me to follow up on my call out. I believe I spoke to Tamyz from the research team. I told her the issue was still there, she said she'd get someone to follow up, to date, no one has contacted me.

I am beyond livid. Firstly, your products are not cheap. You portray yourself as industry specialists / leaders but you sell hogwash. I had 2 LG front loaders before this one and it was years before I had to have parts replaced. I'm not impressed by your after sale service or customer service team either. It's a disgrace. I should've addressed this issue in August already but finding the time to deal with someone competent in your queuing system is also a contender. It's miserable and frustrating dealing with Samsung.

The situation is this, I do not want this machine any longer. You can come and collect it and I want a new machine, if it means I must upgrade and pay in, I am willing to do so. You know how you get 1 bad product in a batch, well this machine is that bad product.

I want an urgent follow up, if i have no satisfactory response back, I will get in touch with the head of appliances, Mark Mackay and I'll take this dirty laundry to social media.

Lydia that called me back, said you can't replace my item because it's older than 6 months. So your products clearly only last for 6 months and after that the consumer is left wiry *******. This is not acceptable.