Samsung products and service is ****.

Purchased a Curved Samsung TV almost 5 years Ago. Never used it immediately as we already had a television in the house so it stood for a few months, once we set it up and tried connecting to the wifi it never worked, we weren't to phased about it initially as our little one was still very small and we had Dstv so having a smart TV wasn't that big of an issue. The USB ports never worked either but being busy and having other televisions we brushed it off for a while. About two weeks ago I tried to set up the television to the wifi, due to the kids being older and we in our homes under lockdown, it still does not work at all. I reset the TV and it just stopped working altogether. Now I am quoted R2300 to replace the mother board, of which I never enjoyed the full features of the TV because it never worked and after having the TV for only 5 years I now need to pay R2300 to have it fixed. I cannot begin to understand why a well known brand such as Samsung point blank refused to help in any way towards the quote to have the TV fixed after we explained that the TV cost more than R10000.00. So I basically paid R2000 a year for the TV only to have to pay another R2300 this year because now it just doesn't work. The matter was already escalated to a case manager Yugen who emphatically insisted that Samsung South Africa cannot replace nor assist in anyway possible. He directly suggested to contact the Ombudsman to escalate the matter further amd in the same breath to contact the repair center to negotiate for discount. To top it off, I receiced a follow up call this morning from Samsung but to my dismay, it was unfruitful as the agent was uninterested in my complaint but eager to release the call instead. After calling the repair center this morning requesting a discount for the repair, I was told that the motherboard is too costly and cannot be discounted. I told 4 Samsung agents that I only use Samsung products in my home because I am brand loyal, believe it or not but that went unnoticed. That is surely the last Samsung product I will ever buy.