PR
Prince R

1 reviews | Active since Mar 2019

29 Mar 2019, 18:37

Samsung Products and Service are Worst ever !!!

On the 28th of January I booked a repair for my side my side fridge and I was given a referance number . Days later a repair guy cam to my place and asked for callout fee which I paid and I was told the PC board was broken.

I gave them a go a head to fix the unit , Day later again he came with the board and spend like 3hrs and but still he could not fix it .

I have been calling Samsung now and again and all they do is ro give me a date but no1 shows up.

I have had the fridge for 4 years but it has been repaired about 5 times already .

It's been months and I'm still waiting for the fridge to be fixed . Samsung service is the worst ever and their Products are **** !!! You spend a lot of money on their products but don't dont actually last.

I would advice everyone not to buy their products , their are not worth the value , You get worst service and spend a lot at the same time.

Imagine spending 2 months without a fridge. Worst service Everrrrr!!!

0
Replies (3)
Samsung South Africa
Samsung South Africa's reply29 Mar 2019, 18:46
Official
Good day Prince

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. 
  
A senior customer service executive will contact you with further advise on this matter. 

Regards,
SamsungSA:^NN
PR
Prince R's update29 Mar 2019, 18:50
Reviewer Update
just today today I was told they are coming in the morning .I had to ask a day at my place of work for what . I spoke to the repair guy and he promised to come and now he is not responding to my message. I have been a loyal customer and this is how I get treated . Trust me after this I will never come near a samsung Brand again
Samsung South Africa
Samsung South Africa's reply29 Mar 2019, 18:54
Official
Good day Prince
 
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number:  ***
 
A senior customer service executive will contact you with further advise on this matter.
 
Regards,
SamsungSA:^NN