samsung pretty ****py

After 4-5 months of the same issue I'm not happy, infact I'm appealed, disgusted and fed-up. This is an interesting thing "samsung" has done - I repeat: I booked in my wifes phone with "samsung" Mall of the North in Limpopo about 4-5 months ago which had given her issues with "software, LCD, manufacturing fault on screen" as they speculated. The phone kept switching to a rainbow colour screen ever three - four months. The phone has been booked in for the fourth time now - my last conversation with a consultant at the service center I was told that I will get a call from management who wanted to charge me cost for fixing the phone (R2400 instead of R2900 or so) for the screen and prior to that I was told that if a phone gives the same issue twice it's due for an exchange meaning it's a factory fault. My arguement has been and is maintained as that until today. The service center is hiding behind the fact that the phone has a chip on the screen, claiming the reason it's doing that is because of the chip and furthermore they want to charge me R2400 for that in order to check what the issue is even after I stressed that it's not coming in for the 1st, 2nd or 3rd time but the fourth for the same thing. I since asked them to check their system and they say they have a record for two fixes instead of three which still constitutes me an exchange (my last two reports from them were water damaged my my youngest son).

On the contrary the service center still has my phone, a consultant from "samsung" has called me a month ago or so and funny enough the gentleman sounded helpful but asked me to do his job for him (he asked me to go to Samsung and ask for the documents proving my claim which I did and was unseccesfull. At the store I was told they don't keep such information). I was back to square 1 and sent an email to the gentleman whose name is Thavie their numbers to sort it out with them and that was the last communication I had with him.

After all the nonsense, up and down "samsung" has the nurve to send me an email apologising for their bad customer service to which I responded saying I will not accept any apologies untill this issue is resolved. Till today no one has responded.

I am now thinking of taking this to the lengths of social media and all public platforms and maybe I will get the response I need from you.

I swear I'm not buying any samsung device anymore, infact I've started by recently changing my S7 Edge that's how sick to the neck I am with your nonsense service providers and rotten service.