Samsung Pretoria wants me to pay for repairs that were not done on a microwave that is still under warranty

I bought a microwave @home Living Space Menlyn Shoping Centre in October 2024. I was told if it gives any problems within a year I must return it , which I did and it was taken to Samsung Pretoria for repair. The microwave is working the only problem was the door no longer closing.

Samsung sent a R1 823. 07 quotation that I needed to pay before they can fix the microwave door while it’s still under warranty.Their explanation was the damage was due to roach Infection and it’s not covered under warranty.

My complaint is, had I have been told that certain things were not covered I wouldn’t have taken it back to the store.

I decided to reject the quote because with R1 800 I can add R700 and get a new microwave.

Now Samsung tells that I need to pay R650 rejection fee in order to get back my unfixed microwave.

This is a total ******* . Why must I pay to get back an appliance that was not fixed.