Samsung poor work ethic and customer care.

I bought a tv from Samsung which came with a 2 year warranty needless to say something happened to my television brand new as it was I needed to use the warranty and it was a slap on my face . Samsung blames me for negligence without even giving me the proof as to why they have reached this kind of consensus . On following up the case I was told that it was done away with and they no longer have my reference number meaning it was now null and void . They expect me to pay 6k for damages that I did not even do on the television without any proof of what the real matter was . I am disappointed at the poor customer service and treating people like idiots.