Samsung Poor Service - Negating the Warranty

I am quiet frustrated at the service I am receiving from the Pietermaritzburg Samsung customer care store in Save Hyper.<br> I had purchased a Samsung Galaxy Tablet 2 from [URL Removed] in November 2013. This device is therefore still under warranty.<br> The device started crashing so I took it to the Samsung Customer Care08/06/2015.<br> The digital takelot invoice did not have the device IMEI number required. I contacted TAKEALOT and a letter was drawn up in conjunction with SAMSUNG that will allow me to use the warranty<br> The Samsung Store accepted this and said that they will repair my device. According to TAKEALOT, all other SAMSUNG stores are accepting this letter and claiming through warranty.<br> On Tuesday (23/06/2015), I got a call from the store to say that I have to pay R2200 for repairs and if I do not want it repaired, I have to pay R550 as a handling fee.I then got an email from Jannat Omar Nkala. saying that the TAKEALOT letter should now have the IMEI number on it and my tablet has \big dent"on it"