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Pat M
1 reviews | Active since Jun 2015
27 Oct 2015, 11:16
Samsung Poor Service - Defective New Galaxy Note 4
Enough of your poor service Samsung - I purchased a Galaxy Note 4 from Orms on 15.09.15 for well over R10k - supposedly a quality Smart Phone with solid support backbone. I was wrong. Within 7 days it started rebooting continuously, sometimes for 5 hours. Samsung service referred me to their Care Centre, Century City. Whilst waiting in a long queue a customer that had collected a phone addressed everyone saying \If you want to avoid 2 months without yr phone
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Samsung South Africa's replyOfficial
27 Oct 2015, 12:57Hello Patmac_za,
Apologies for the inconvenience.
May you please take the unit to the service centre and forward us the reference number. We will advise the technician that the unit needs to be assessed and not repaired. Based on the assessment report Samsung advised further.
May you please also send us the proof of purchase for your unit.
Kind regards
Samsung SA
Apologies for the inconvenience.
May you please take the unit to the service centre and forward us the reference number. We will advise the technician that the unit needs to be assessed and not repaired. Based on the assessment report Samsung advised further.
May you please also send us the proof of purchase for your unit.
Kind regards
Samsung SA
Samsung South Africa's reply27 Oct 2015, 12:57
Official
Hello Patmac_za,
Apologies for the inconvenience.
May you please take the unit to the service centre and forward us the reference number. We will advise the technician that the unit needs to be assessed and not repaired. Based on the assessment report Samsung advised further.
May you please also send us the proof of purchase for your unit.
Kind regards
Samsung SA
Apologies for the inconvenience.
May you please take the unit to the service centre and forward us the reference number. We will advise the technician that the unit needs to be assessed and not repaired. Based on the assessment report Samsung advised further.
May you please also send us the proof of purchase for your unit.
Kind regards
Samsung SA