SAMSUNG: POOR SERVICE AND FALSE ADVERTISING!!

Issue as per below, still not resolved!! A lot of empty promises and no action! Was informed it will be resolved by 28 Feb - didn’t happen. Then another call to say it will be resolved soon. Up to today, no result! Also awaiting feedback on the cell phone cover as discussed with a couple of agents from Samsung.

Extremely frustrated by this poor service!! All of a sudden everyone just went quiet and no one is taking any accountability to get this resolved. This is bad from you Samsung, very bad.

Maartin

13 Feb 2020, 16:07 POOR SERVICE AND FALSE ADVERTISING!! I have upgraded my cell phone contract with a Samsung Note 10 plus around the 11th January 2020. With that was a promo where you get a Glap Gaming controller and 2500 Fortnite V-Bucks with it. The Gaming controller was delivered, but a month later and still no V-Bucks received. I have sent several mails to enquire about this and everytime the response is the same: “We have not received feedback from Epic games” Yesterday, a consultant called me and said I will receive a call from a manager within 24 Hours. Guess what, it’s 30 hours later and no call received! Absolutely poor service and false advertising!!