SC
Steve C
1 reviews | Active since Jun 2021
25 Jun 2021, 09:10
SAMSUNG POOR SERVICE
After having bought a brand new washing machine online it failed after the first wash and has now taken Samsung over a month to replace the machine and its still NOT replaced. After numerous calls to their supposed "Customer Care" portal I will advise everyone not to touch Samsung equipment.
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Replies (2)
Samsung South Africa's replyOfficial
25 Jun 2021, 09:12Good morning Steve,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply25 Jun 2021, 09:12
Official
Good morning Steve,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
SC
Steve C's updateReviewer Update
25 Jun 2021, 09:27Thanks you and look forward to receiving the replacement washing machine very soon.
SC
Steve C's update25 Jun 2021, 09:27
Reviewer Update
Thanks you and look forward to receiving the replacement washing machine very soon.