FS
Fabian S
1 reviews | Active since Apr 2012
17 Feb 2022, 12:05
SAMSUNG POOR SERVICE
Poor after sales service! My TV is under warranty- purchased directly from Samsung Clearwater Mall. It's going on 2 weeks for them to resolve and replace my unit. Contacted them and their call centre without any resolution. I had given the technician the proof of purchase as requested and now been to told to give this to the service department after 5days of following up!
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Samsung South Africa's replyOfficial
17 Feb 2022, 12:08Good day Fabian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply17 Feb 2022, 12:08
Official
Good day Fabian,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM