AN
Amanda N
1 reviews | Active since Jun 2020
09 Dec 2025, 21:15
Samsung poor service
Very disappointed with Samsung - bought a new washing machine a year ago - machine still under - machine don't fill up with water - error 4c. After a week of up and down with them and them giving me lame excuses, still nothing happened.
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Replies (5)
Samsung South Africa's replyOfficial
09 Dec 2025, 21:17Good day Amanda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply09 Dec 2025, 21:17
Official
Good day Amanda,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
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Amanda N's updateReviewer Update
10 Dec 2025, 14:14What is the turnaround time - this is extremely frustrating and unacceptable - the only answers I get is that you will investigate and come back to me. I need proper answers.
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Amanda N's update10 Dec 2025, 14:14
Reviewer Update
What is the turnaround time - this is extremely frustrating and unacceptable - the only answers I get is that you will investigate and come back to me. I need proper answers.
AN
Amanda N's updateReviewer Update
10 Dec 2025, 18:48This is the same lame excuse I get all the time
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Amanda N's update10 Dec 2025, 18:48
Reviewer Update
This is the same lame excuse I get all the time
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Amanda N's updateReviewer Update
11 Dec 2025, 11:41Still just saying you escalate the issue - and cant give me a time frame - unacceptable.
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Amanda N's update11 Dec 2025, 11:41
Reviewer Update
Still just saying you escalate the issue - and cant give me a time frame - unacceptable.
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Amanda N's updateReviewer Update
12 Dec 2025, 08:28Still no results. Pathetic service - great with excuses and using the word escalate - I think this is the only word Samsung knows.
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Amanda N's update12 Dec 2025, 08:28
Reviewer Update
Still no results. Pathetic service - great with excuses and using the word escalate - I think this is the only word Samsung knows.