CVdH
Christo Van den Heever
1 reviews | Active since Aug 2018
11 May 2021, 14:12
Samsung **** poor service
I upgraded my Sumsang phone in Feb 2021 at MTN. A Sumsung rep informed me that I qualified for a 58" Samsung TV due to my cellphone upgrade. I even recieved a sms reference 72UQZI50Y. After the 8 week delivery period I started on 6 Apr to enquire about my TV - ref ***. after 8 calls to the ***4 nr, over 100 minutes on the phone, e- mails to ***, 5 weeks later and I still haven't recieved my TV. Although I believe in Samsung, this **** Poor service make me wonder what if I really need assistance on a samsung defect in the future. I would think twice now before opting for this brand.as the after sales service is pathetic.
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Samsung South Africa's replyOfficial
11 May 2021, 14:13Good day Christo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply11 May 2021, 14:13
Official
Good day Christo,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM