BS
Bearded S
1 reviews | Active since Aug 2020
16 Mar 2023, 15:31
Samsung poor service
If I can give a 0 start then I would have.
My Samsung 3 fold has a known issue where by the middle screen started with a black line in the middle and then the right screen did work
Now it's expanded to the whole screen
Samsung stores tells me that they won't fix it under warranty eventhough it's 15 months old and under warranty
They advise because it does not look the outside it voids the warranty
This is a known issue on the fold phone and Samsung washes there hands of that
I will be approaching the consumer commission due to This and has no manager I can speak to and refer me to a phone number
No Samsung
Helpful (0)
Replies (1)0
Replies (1)Samsung South Africa's replyOfficial
16 Mar 2023, 15:32Good day Twakkie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply16 Mar 2023, 15:32
Official
Good day Twakkie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
