BS
Bearded S

1 reviews | Active since Aug 2020

16 Mar 2023, 15:31

Samsung poor service

If I can give a 0 start then I would have.

My Samsung 3 fold has a known issue where by the middle screen started with a black line in the middle and then the right screen did work

Now it's expanded to the whole screen

Samsung stores tells me that they won't fix it under warranty eventhough it's 15 months old and under warranty

They advise because it does not look the outside it voids the warranty

This is a known issue on the fold phone and Samsung washes there hands of that

I will be approaching the consumer commission due to This and has no manager I can speak to and refer me to a phone number

No Samsung

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply16 Mar 2023, 15:32
Official
Good day Twakkie
 
 Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
 
 We have noted your concerns and we are currently investigating the matter further. 
 
 Your complaint has been assigned to our escalations department and we will be in contact with you.
 
 Kind Regards,
 Samsung ZA
 ^NM