rK
riaan K
1 reviews | Active since Nov 2014
08 Jan 2022, 22:48
Samsung poor service.
Poor service, got a S21 ultra on the 2nd od December, mtn said that I can order my Samsung Pods and watch straight from Samsung, I ordered it but have not received any feedback from Samsung, it seems to be a reoccurring issue as I had the same issue when taking out a wifi contract that includes a TV. My whole family uses only Samsung but it seems that Samsung does not care about clients but only care about sales.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
10 Jan 2022, 08:05Good morning Riaan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply10 Jan 2022, 08:05
Official
Good morning Riaan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
rK
riaan K's updateReviewer Update
10 Jan 2022, 15:26And yet again I must run around to gather info that is needed. I am sure when Mtn and Samsung decides to run a promotion together the communication must be done between the two companies and not become the responsibility of the customer.
Please note that I will move over to other devices.
Please note that I will move over to other devices.
rK
riaan K's update10 Jan 2022, 15:26
Reviewer Update
And yet again I must run around to gather info that is needed. I am sure when Mtn and Samsung decides to run a promotion together the communication must be done between the two companies and not become the responsibility of the customer.
Please note that I will move over to other devices.
Please note that I will move over to other devices.
rK
riaan K's updateReviewer Update
27 Jan 2022, 14:28Issue still not resolved, please see extraction from mtn.
"Kindly note that the consultant advised you incorrectly as the promotion is a Samsung promo and the freebies do come directly from them and not MTN. This is the terms and conditions for the promotion."
Please also note that I am sending emails, making calls and following up, I am not getting assistance from either mtn or samsung.
"Kindly note that the consultant advised you incorrectly as the promotion is a Samsung promo and the freebies do come directly from them and not MTN. This is the terms and conditions for the promotion."
Please also note that I am sending emails, making calls and following up, I am not getting assistance from either mtn or samsung.
rK
riaan K's update27 Jan 2022, 14:28
Reviewer Update
Issue still not resolved, please see extraction from mtn.
"Kindly note that the consultant advised you incorrectly as the promotion is a Samsung promo and the freebies do come directly from them and not MTN. This is the terms and conditions for the promotion."
Please also note that I am sending emails, making calls and following up, I am not getting assistance from either mtn or samsung.
"Kindly note that the consultant advised you incorrectly as the promotion is a Samsung promo and the freebies do come directly from them and not MTN. This is the terms and conditions for the promotion."
Please also note that I am sending emails, making calls and following up, I am not getting assistance from either mtn or samsung.