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FEZIWE N
1 reviews | Active since May 2018
22 Jun 2022, 15:14
SAMSUNG POOR SERVICE
I have a very bad experience with Samsung. They took my TV for repairs to the Parow branch. I've been trying to follow up and no feedback. This is poor service. Dont trust the 24 month warranty when purchasing their products because to repair takes ages and no respect for customers. I will never buy their products I am sorry. Still sitting without a TV for 2 full weeks where as they said it will take 2-3 days.
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Replies (2)
Samsung South Africa's replyOfficial
22 Jun 2022, 15:16Good day Feziwe ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply22 Jun 2022, 15:16
Official
Good day Feziwe ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
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FEZIWE N's updateReviewer Update
24 Jun 2022, 13:17I was told by you that the TV will be delivered latest today before 11am. I have been waiting and till now the TV has not arrived and no phone call from your service provider (LIPTRONICS) as I was promised they will contact me. It past 1 and I have lost half a day already. Time is money, Samsung will have to pay me for time wasted.
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FEZIWE N's update24 Jun 2022, 13:17
Reviewer Update
I was told by you that the TV will be delivered latest today before 11am. I have been waiting and till now the TV has not arrived and no phone call from your service provider (LIPTRONICS) as I was promised they will contact me. It past 1 and I have lost half a day already. Time is money, Samsung will have to pay me for time wasted.