LK
Lennard K
1 reviews | Active since Jan 2019
17 Jan 2019, 14:16
Samsung poor service
I bought a samsung J7 pro cash a year ago recently it required a software update after it the touch screen stopped working i took the phone everywhere and contacted samsung and noting can be done for me i was told by samsung take take the phone to the place i bought it which is 500km away from me and now further assistance from them. It forced me to buy another phone and i see this as real poor service from them.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
17 Jan 2019, 14:17 Good day Lennard
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's reply17 Jan 2019, 14:17
Official
Good day Lennard
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
Samsung South Africa's replyOfficial
17 Jan 2019, 15:37Good day Lennard
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Samsung South Africa's reply17 Jan 2019, 15:37
Official
Good day Lennard
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
LK
Lennard K's updateReviewer Update
17 Jan 2019, 15:50I will be satisfied if the problem is resolved ive been a samsung fan sinse my first D500 in 2004 but this experience with samsung is forcing me to be disgusted by the service ive recieved and then you give me a reference number as you previously phoned me and said you are escalating the matter but nothing happens.
LK
Lennard K's update17 Jan 2019, 15:50
Reviewer Update
I will be satisfied if the problem is resolved ive been a samsung fan sinse my first D500 in 2004 but this experience with samsung is forcing me to be disgusted by the service ive recieved and then you give me a reference number as you previously phoned me and said you are escalating the matter but nothing happens.