Samsung poor service

So i went to my local Mtn store for my contract upgrade. Samsung had the S9 on promotion with gear watch as a preorder package deal. I was approved and had to wait on stock in order to complete the upgrade. Then finally stock arrived to the South and i did the upgrade. Its now months down the line and still no watch? As per the Samsung is he still waiting on feedback. Really!!! Logging of query to samsung ticket number below.