samsung poor service

<p>Beware of Samsung after sales service! I know it is a massive company and they have many many products. I bought a double door fridge/freezer with water and ice dispensers, 12 months ago. Warranty 36 months.During Dec 2016 the freezer compartment's fan started making a funny s****ing noise. A few dayes later the ice dispenser stopped working. I reported this on 23 December 2016. Today, 10 Jan 2017, no reply from Samsung or a service agent. I have now phoned their 086 number 7 times, just to find out that they instructed a repairing agent in another town! The help desc does not even know South Africa!! I live in Knysna, 1st they instructed an agent in Oudtshoorn, after my complaint they instructed one in Mossel Bay!! Hallo Samsung you have a Samsung appointed agent in Knysna!! No phone call from Samsung to follow up on warranty repairs? You see, Samsung, you are too big and feel zip for the consumer.</p>