PC
PIEARS C
1 reviews | Active since Jan 2016
25 Mar 2021, 15:28
Samsung Poor Service
I upgraded to a new Samsung S21 Ultra over a month ago, and I am still waiting to receive my promotional items.
There service is extremely poor.
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
25 Mar 2021, 15:34Good day, Piears,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Samsung South Africa's reply25 Mar 2021, 15:34
Official
Good day, Piears,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^TM
PC
PIEARS C's updateReviewer Update
25 Mar 2021, 15:36Dear Mr Piears,
Thank you for contacting IUA Business Solutions.
We are the appointed administrators for the Samsung Care+ plans. We unfortunately, do not have access to their promotional item deals.
You may contact ***4 or email *** – the email address is the direct contact for queries on the promotional buds and tag.
I have also attached a copy of your Samsung Care+ confirmation.
Should you have any questions or concerns please do not hesitate to contact us on ***.
Kind regards,
PC
PIEARS C's update25 Mar 2021, 15:36
Reviewer Update
Dear Mr Piears,
Thank you for contacting IUA Business Solutions.
We are the appointed administrators for the Samsung Care+ plans. We unfortunately, do not have access to their promotional item deals.
You may contact ***4 or email *** – the email address is the direct contact for queries on the promotional buds and tag.
I have also attached a copy of your Samsung Care+ confirmation.
Should you have any questions or concerns please do not hesitate to contact us on ***.
Kind regards,