1 reviews | Active since May 2017
SAMSUNG POOR QUALITY TV'S - DO NOT BUY
I bought 2 x TV's AQ50Q60AAKXXA 50" SAMSUNG QLED 4K TV'S ON 18/03/2022 FOR R10 000 EACH for my son and daughter. The tv's have a 2 year warranty. Two day's before 18/3/24 my daughter's TV's screen went blank, we called them and they had to replace the screen within warranty - so this was fine. Now on 1 Sept 24 my son's TV did exactly the same thing out of warranty and Samsung just say sorry. When I googled I saw a lot of other clients complaining of the exact same thing with the same TV and it all break after the warranty. It will cost R6800 to replace the screen. Why are there so many complaints - I bought 2 TV's and both of them the screen was a problem. This was a poor quality product. SAMSUNG JUST SAY SORRY - OUT OF WARRANTY.... Phoned Hirsch's where it was bought, because of out of warranty, referred us to Samsung. I lodged complaint, they came back and say sorry out of warranty, they referred me to Samsung Service Centre. They quoted R6800 for new screen. What outcome proposed for this complaint? These TV's were very expensive and I had a 100% failure rate of both of them. I want Samsung to take responsibility because clearly there was something wrong with this specific Model. I want Samsung to replace the screen without any payment from me. I TOOK THE MATTER TO CONSUMER ONBUDS COMPLAINTS – THEY ALSO ONLY RESPONDED THAT SAMSUNG SAYS IT IS OUT OF WARRANTY. I WILL NEVER BUY SAMSUNG AGAIN!!!!!!!!!!!!!!!!!!!!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
