YA
Yasser A

1 reviews | Active since Sept 2015

07 Sept 2015, 14:04

Samsung poor quality Products (S6 EDGE)

I recently bought a Samsung S6 Edge from Vodacom in May 2015, after about 3 weeks the phone stopped working. I took the phone to Vodacom twice to get it repaired and both times the problem reoccurred.<br> Eventually Samsung head office contacted me to offer me a replacement phone *** & SE130605 & 8369 Exchange). After 4 weeks of waiting for the replacement phone, my new phone had a problem with it after I did the software update. Only to be told that there was something wrong with the software and needs to be fixed ***). I Have had only about a month of usage of the phone since May. To make matter worse, I called in today to see if my phone has been fixed, I was told that the phone was ready for collection. Upon arriving today, I was told that there was a mistake on the system and that the phone was in fact not ready.<br> <br> I am fed up of Samsungs service. I have made 5 trips to Constantia park so far, waited over 10 hours in the centre and this is excluding my dealings with Vodacom. This phone costs over R15 000, this is not reasonable service. I am truly at my wits end, 4 months and the issue is unresolved.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply07 Sept 2015, 16:52
Official
Hello Yezzur11,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA