1 reviews | Active since Jun 2021
SAMSUNG POOR QUALITY PRODUCTS
I am not impressed with their quality and the service provided. So I bought a 32" smart tv in March 2020, in January/February 2021 it started giving me problems and I returned it on Tuesday 22 June 2021 at their Woodmead branch for repair since it's still under warranty. Unfortunately I was told that the problem was the tv adaptor and that quite a lot of people are returning their tv's for repair, only to realise that the problem is not the tv but the adaptor. I was then advised that they were only going to replace adaptor only if I brought the tv for repair within 6 month after purchase. I was further told that there's nothing that can be done, I need to purchase the adaptor which amounts to R950. This statement made me question the quality of of Samsung items sold to us.
I cant afford to buy another adaptor, when its not my fault that Samsung sold me poor quality adaptor, which not only me, but quite a number of people are returning their tv, due to the affected adaptor, 'as I was told by a sales person in Woodmead branch'.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
