Samsung poor delivery and customer care

I Purchased the Samsung s21fe on promo that included the tablet. Was told it would be roughly 7 to 10 days for the tablet to be delivered Almost 2 months later and still nothing. Call centre agents cannot assist all they can say is be patient. They also do not reply to emails. I searched hello peter and found that many people had opted for the same deal and are facing the same issues of non delivery. There's many negative reviews on this particular promo that they have. Samsung has rep**** to all of them as far as I can see....their response to every complaint thus far..... Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards,

Let's see if Samsung can try a little better with customer service this time around