Samsung ,poor customer service

Had a problem with 7kg/5kg washer dryer ,washing machine,one month before the warranty could expire. A technician was sent out, diagnosed the issue and repaired it. A month after the warranty the same problem returned. I had to call Samsung 4 times to get a response ,only to find out they will send a private company to diagnose the issue and see if it's covered under their warranty clause. And the call out fee to.be paid by me ,the customer. After debating with Samsung customer care ,and sending a email to their customer service ,I have had no feedback from them. So basically ,Samsung after service to the customer is of no use.

It's so disappointing to buy a product so expensive, and off a brand and have this poor service.