HM
Herbert M
1 reviews | Active since Dec 2020
10 Dec 2020, 21:08
Samsung - Poor customer service
I bought a phone on 27 Nov 20 - It is now 14 days and counting and we still haven't received our package. I'm just getting alot of apologies and excuses. Poor customer service. This is beyond frustration
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Replies (1)
Samsung South Africa's replyOfficial
11 Dec 2020, 08:53Good Day Herbert ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply11 Dec 2020, 08:53
Official
Good Day Herbert ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM