Samsung - poor customer service

<p>I won a samsung s6 Edge plus at Gateway theatre of shopping late last year which was dispatched to me from Samsung head office Johannesburgh via DHL, i registered my phone on AFH premium immediately and recently cracked my screen, thinking i was covered. i went in to Samusng Nandi drive where i was told that i need proof of purchase....how am i supposed to have this when i didnt buy the phone?</p> <p> </p> <p>Really dissapointed, especially after being an avid supporter of Samsung products for many years.</p> <p> </p> <p>Please assist.</p> <p> </p> <p>My Details</p> <p>Julian Ramiah</p> <p>IMEI - ********** ********** /5</p> <p> </p> <p>It should be very easy to track the dispatch date as it was from your head office, directly to me.</p>