Samsung Poor Build "quality" and Poor Customer Care

<p>Samsung SA Responded to my initial complaint on hellopeter.com regarding Samsung Poor quality of their products. Providing me with a reference number as shown below </p> <p><br />"<em>Kindly note your query has been escalated to our voice of customer team under reference number: ********** 774.</em></p> <p><em>A senior customer service executive will contact you with further advise on this matter.</em></p> <p><em>Regards,</em></p> <p><em>SamsungSA</em>"</p> <p> </p> <p>Having stated in my earlier complaint that the product in question is a so-called Smart TV, which has been in use for just over 2 years and now has stopped working. I stated in my initial complaint that I was given an excuse of an 'expired warranty', which doesn't explain the Poor Quality that Samsung is selling at exorbitant prices to us-the customers who believed in Samsung products.</p> <p> </p> <p>When Samsung SA eventually got back to me, their representative (Khanyi) phoned me to tell me about the 'expired warranty'.</p> <p>The purpose of this call from Samsung SA is pathetic, because I had already stated that I was told about the 'expired warranty', so what was the point of Samsung SA calling me and telling me about an 'expired warranty'??? What about the quality and reputation that Samsung is declaring to its customers???</p> <p> </p> <p>I intended buying my mom a TV set, after this experience, I can tell Samsung SA that it'll never be any of your products. Samsung SA doesn't care about their customers as has been demostrated in my experience. To those hard working South Africans, my advise to you is to spare your hard-earned money and do NOT buy a Samsung TV. Rather research a different brand, such as SONY, Panasonic and others, then decide from there. I am definitely putting the word out to my immediate family members, friends and colleagues about the poor Samsung products and uncaring attitudes towards their current customers.</p> <p> </p> <p>I expected Samsung SA to play a constructive role in restoring my belief in their claim of being the best, what they have proven thus far is that they are far from being what they claim and that they do not care about their reputation and customers - my hard-earned money has gone down the drain.....</p>