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hlonitro H

1 reviews | Active since Jun 2017

22 Jun 2017, 13:03

Samsung Poor Build "quality"

<p>Two and half years ago, I bought a so-called Samsung smart TV-UA60H6400AK. There's little or no evidence of any smart capability on these Samsung products, as evidenced by the number of people experiencing the same problems with these units.</p> <p> </p> <p>Two days ago, the so-called smart TV suddenly went blank on the screen and now the TV - for which I have paid a small fortune - is no longer working, when I call Samsung customer service, I get told about the expired warranty. This is truly a pathetic build quality for TV set that has been in usage for just over 2 years. After having paid a small fortune, purchasing a so-called a leading electronic brand, I am now again expected by Samsung to pay to have them repair the poor quality that they have provided to so many consumers. They claim a life-span of 20 years, and in just 2 years, Samsung is failing. And Samsung as a brand could care less about maintaining a good reputation to their existing and potential customers.</p> <p> </p> <p>I am thoroughly disappointed by Samsung and their cusmtomer service reaction to my plea... Moving forward I will never purchase, nor recommend another Samsung product again to anyone. This experience coupled with Samsung's response to my plight, has left me with an extremely bitter taste and disappointment.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Jun 2017, 13:26
Official

This is to acknowledge receipt of your complaint.


Kindly note your query has been escalated to our voice of customer team under reference number: ***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA