JM
Johan M
1 reviews | Active since May 2011
20 Dec 2021, 17:03
Samsung poor aftersales support/service.
I bought a 75" QLED Samsung tv about a year and a half ago, today I phoned Samsung to quote for a screen replacement only to get informed that the screen are not available anymore. They can offer me an alternative screen at a price which is more that what the same model TV currently sell a Makro for. Terrible aftersales service from Samsung that cannot offer replacement parts for a TV which is 2 years old. Samsung QA75Q60RAKXXA
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Samsung South Africa's replyOfficial
20 Dec 2021, 17:54Good day Johan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply20 Dec 2021, 17:54
Official
Good day Johan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM